Returns centre

Changed your mind or product arrived damaged? Here is how returns work at TopToy USA.

Who can return

You can return any unused item in its original packaging within 30 days of delivery. Items must be unopened, unassembled, and in resale condition.

How refunds work

• We inspect returned items within 3 working days of receiving them.
• Refunds are issued to the original payment method.
• Most customers see the refund in their account within 7 working days of the item landing back with us.
• Original shipping costs are non-refundable unless the item was faulty or mis-shipped.

Return postage

• United States and Canada: a pre-paid return label is emailed to you when you open a return. No extra cost.
• Other countries: you return at your own cost via a tracked service. We refund return postage if the item was faulty.

Faulty or damaged items

Under the UK Consumer Rights Act 2015 you are entitled to a repair, replacement, or refund on faulty goods well beyond the 30-day window. Open a return and choose “Item is faulty or damaged” — our team will make it right.

What you cannot return

• Items that have been opened, assembled, or used beyond inspection.
• Personalised or made-to-order products.
• Items marked “final sale” on the product page.

Returns address

TopToy USA Returns, Five Star Global Ltd, 5 River Street, Ayr, KA8 0AX, United Kingdom. Please do not send returns to this address without first opening a return at returns.toptoyusa.com — unlabelled parcels cannot be refunded.